Cancel

• Purchases can only be canceled when the order status is “Order Received” or “Payment Complete” or “in preparation”.
• Once the items are “Shipping” you can only exchange/return.

Exchange/Return

• Exchange/Return is available within 7 days after the item is delivered.
• You cannot exchange/return in the following conditions.
• · If the item is lost or damaged due to your actions.
• · Damaged/Broken/Contaminated due to careless handling.
• · If the item had been installed, partially consumed, or used.
• · If the resale is not possible because the value of the item has decreased due to the passage of time.
• · If the item value’s is lost because the packaging is damaged.
• · If you have damaged the packaging of items that can be copied.
• If an item is different from as advertised or the contents of the contract, it can be refunded within three months of delivery or within 30 days of you being notified of the issue.

Exchange/Return Shipping Fee

• · Exchange Shipping Fee: EMS(Express Mail Service) Round trip Fee.
• · Return Shipping Fee: EMS(Express Mail Service) One way Fee.
• · Additional shipping charges may apply for locations such as Jeju, mountain regions, or for oversized items.
• · If there is any defect in the item or if there has been a delivery error, the shipping cost for the exchange/return will be paid by the Netmarble Store.