Privacy Policy


Netmarble Corp. (“Netmarble” “we” or “us”) respects the privacy of everyone using our services. This privacy policy is designed to inform you about the type of information that we gather about you when you use our online store at , including all contents and services made available thereon (“Store”), how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information.
You acknowledge that this Privacy Policy is part of our Store’s Terms of Service (“TOS”). Capitalized terms not otherwise defined herein shall have the same meaning as defined in the TOS.

1. What information do we collect from you?

We may collect and process the following data about you:
Personally Identifiable Information: This refers to information that let us know the specifics of who you are. When you engage in certain activities while using our Store and related services, such as registering a user account, ordering products, subscribing our newsletters, sending and/or posting a user Content, entering a sweepstakes or contest, participating in an event or promotion, or sending us feedback, we may ask you to provide certain information about yourself. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information. Such information may include but not limited to:

  • • your first and last name, birthdate, mailing address, e-mail address, telephone number;
  • • user name and password;
  • • shipping and billing information, such as your name, address, telephone number, and credit card or other payment information;
  • • information you provide to us when sending us an inquiry, such as records of the issues you experience with our product, service or Store; and
  • • other information you choose to provide.

Usage Information: We collect details of your use of our Store and the resources that you access. Such usage information may include information about when you access or how you use our Store (such as products and pages viewed, items shopped, and previously visited websites).

Technical Information: We collect general technical data pertaining to you, including information about the device you use to access our Store, connection time, media access control address, device model name, advertising identifier (such as the Apple IDFA or Android AdID), IP address, telephone number assigned and associated with your device, operating system, browser type, browser language, device identifier, device model name, locale (such as country), and other system information.

User Communication with Netmarble. If you contact us or respond to messages and communications that we send to you, we may keep a record of that correspondence.

Public Posting/ Shared Content: Some parts of our Store may allow users to post, share, communicate with, or otherwise transmit content publicly, such as by participating in forums or message boards (collectively, “Public Postings”). We may collect and store archives of such Public Postings on out servers, and all Public Postings are subject to this Privacy Policy.

Such Public Posting or shared content will be visible to anyone who has access to our Store and may also be viewable outside of our Store. You should exercise caution in all public postings, as it may result in the disclosure of private information, for which we are not responsible.

Information We Collect from Third Parties/ Social Media Integration: We receive information about you from third parties when you choose to sign in to our Store using a third-party social network account (such as Facebook account). The information we receive from such third parties may include your name, user name, photographs, and other biographic information, and device identifier and network service account number assigned by such third party. You should review the terms of service and privacy policies of such third parties and understand how they treat your data and what data they might share with us.

Payment: We employ third-party service providers to process payments. When you make purchases on our Store, your payment and billing information are collected by such third-party payment processors. We do not collect or store any payment information from you.

Customer Support Correspondence: When you contact our customer support team for assistance, we may ask for your name and contact information and any other information needed or relevant to assist you with your inquiry, including without limitation any transaction and payment information.

Cookies: We collect technical information and usage data, which may be linked and identified with your account, by using cookies and other tracking technologies. We may use cookies to store certain types of information each time you use our Store. To find out more about how we use cookies, please review the additional information in this Privacy Policy under the Section entitled “Do we use cookies or other tracking technologies?”

2. How do we use the information collected?

We may use the information collected from you for a variety of purposes, primarily, relating to providing our Store services and providing information about our products and services. We may also use the information for such other purpose as otherwise allowed by law. For example, we (or a supplier or our affiliate company acting on our behalf and only under our instructions) may use your personal information, including personally identifiable information, for such purposes, including but not limited to:

  • • carrying out your order or other transactions that you have requested;
  • • managing your account and account transactions;
  • • sending you important notices (such as order and shipping confirmation, transaction updates, security alerts, etc.);
  • • contacting you with information that we believe will be of interest to you (for example to send you information about our product, services, promotion, rewards, upcoming events, and other information that may interest you);
  • • following up and/or responding to any inquiry or submission received through our Store.
  • • resolving any dispute;
  • • administering sweepstakes and contest;
  • • measuring user traffic, usage and activity trends;
  • • researching or surveying, and asking you to participate in such research or survey, about our product or service, and conducting other market analysis;
  • • monitoring and analyzing the Store and networks, and identifying and solving bugs or errors;
  • • managing user verification and security measures;
  • • preventing fraud and abuse of our Store;
  • • improving our Store, contents and our product and service offerings;
  • • enforcing the legal terms governing your use of our Store and services, including the Store’s Terms of Service, Terms of Sale and this Privacy Policy; and
  • • any other purpose as we determine, in our sole discretion, to be necessary or required to ensure the safety and/or integrity of our users, employees, third parties, public, and/or our Store, or to comply with requirements of any applicable law.

3. Do we use cookies or other tracking technologies?

We use cookies and similar technologies to facilitate and customize your use of our Store. A cookie is a small data file, which we store on your computer or mobile device that can later be retrieved to identify you to us. We may use cookies and similar technologies, among other things, to:

  • • allow us to recognize you and your device;
  • • allow our Store to interact with a third-party social network or platform (where you have chosen to allow such interaction);
  • • allow our payment processors to process your payment instructions;
  • • provide you with more customized services, for example to provide our services in your preferred language; or
  • • obtain data which will allow us to understand how people are using our Store and services so that we can improve them.

You may change your browser settings or take other steps to disable, limit, delete or otherwise manage cookies. Disabling or limiting cookies may cause some parts of our Store not work as intended and some features may not be available. We currently do not recognize or respond to “Do Not Track” signals.
By accessing or using our Store, you consent to our use of cookies in accordance with this Privacy Policy.

4. With whom do we share your information?

Generally: We do provide some of our services through contractual arrangement with affiliates, services providers, and other third parties (collectively, “Service Providers”).
We will share your personal information with our Service Providers for all purposes described in Section entitled “How do we use the information collected?” and as reasonably necessary in order to provide our services to you or to carry out your instruction (for example, to process a payment instruction or to respond to your inquiry on our behalf). When our Service Providers collect or receive personal information, we require them to use such information only on our behalf and for purposes consistent with this Privacy Policy.
We may also share your personal information when we determine that it is reasonably necessary (i) to comply with any legal obligation, (ii) to enforce or apply our terms and conditions and/or any other agreement with you; or (iii) to protect the rights, property, or safety of us, our users, or others; or (iv) for other purposes as we reasonably believe are permitted by law or regulation.
Sharing of Non-Personally Identifiable Information: We may also provide non-personally identifiable information about users (where your data is on an anonymous and aggregated basis) to third party companies, including but not limited to third party advertisers, consultants, service providers and our affiliates. Such data will not include any information by which you could be personally identified.
Social Features: When you use the social features of our Store, we share information about you, which may include your name, username, profile, picture, and any other information that you submit or post using such social features. For example, information or message that you submit or post through message boards, forums and/or chat areas will be published on our Store, and/or third-party social media network that you sign on.
Third-party social media features and tools integrated into our Store (such as Facebook “Like” button or “Share” button) are hosted by a third party, who may also collect information when you visit or use our Store. These third-party features and tools are subject to the privacy policy of the third party that provides it.
Business Transfer: In a business transaction, such as a merger, acquisition, dissolution (including bankruptcy), change of control, or a sale of all or a portion of our assets, customer information (including personally identifiable information) generally is one of the transferred business assets. In the event that Netmarble undergoes such transactions, including preparation of any of such transactions, we may share, disclose or transfer all of your information, including personal information, to the successor. Any third party to which we transfer or sell our assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy. We will not sell or rent your information to any third party outside of these circumstances.
Compliance with Legal Obligations: Occasionally we may be required by law to disclose personally identifiable information. For example, we disclose such information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our Store or services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

5. How do we keep your information secure?

The security of your personal information is important to us. We maintain appropriate technical and physical safeguards to protect your personal information against unauthorized access, loss and misuse. We take commercially reasonable security measures to protect your personal information, including encryption of sensitive information (such as payment information) using SSL or MD5 and application of firewalls and IDS (intrusion detection system).
Although we take appropriate measures to safeguard against unauthorized disclosure or access of your information, no security measure is perfect. Thus, we cannot guarantee the security of your information. You hereby agree to use our Store and services at your own risk. We do not assume any responsibility for the unauthorized use or access of your information under our control.

6. Where do we hold your information?

Your personal information may be transferred to, and stored at, a destination outside of your country or jurisdiction, including but not limited to our data center in Korea. It may also be processed by personnel of our affiliates and third-party service provider who may operate outside of your country or jurisdiction. In such case, we will take reasonable steps to require such third party in possession of your personal information to take commercially reasonable security measures to protect the information. On the other hand, the data and privacy protection laws of other countries may not be as comprehensive as those laws in your country of residence. By accessing or using our Store, you consent to your personal information being transferred to recipients in other countries and being stored and processed in the servers located in other countries.

7. How can you review, correct or delete your personally identifiable information?

You can request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please submit your request by e-mailing us at [ ].
We want to make sure that your personal information is accurate and up to date. You may view and update your account information at the Manage My Account page by logging into your account. If you wish to close your account and/or delete your information, you can do so by logging in to your account and submitting your request or contacting us at [ ].
We may ask you for certain personal information to confirm your identity before processing your request pertaining to your personal information.
Please be aware that we may not be able to delete your information in some cases. For example, we cannot correct or delete any information that you have shared on any third-party social network or platform. Likewise, any information that you have publicly shared through our Store may be copied by a third party whom we do not control, and we may not be able to remove such information. In addition, any information that is saved in aggregate form or that cannot, in our sole discretion, be removed without undue burden to us may not be deleted.
Moreover, we may not be able to delete your information if retention of your information is necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and exercise or defend against a legal claim. Such information may be disclosed pursuant to this Privacy Policy regardless of whether you have terminated your account or deleted your information.

8. What are your choices regarding collection, use and distribution of your information?

You have the right to ask us not to use your personal information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at Customer Center or e-mail us at [ ].
You have choices with respect to cookies. By modifying your browser preferences, you can choose to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our Store may not work properly.
You can also make changes to what data a third-party social network or platform shares with us, or stop our Store interacting with that social network or platform by adjusting your settings with that third-party provider; however, you may not be able to enjoy some social features of our Store.
You can also change your mobile device’s advertising setting to control or limit targeted advertising on your device. You may also reset your advertising identifier to clear data associated with your advertising identifier. You can opt out of receiving targeted advertising or reset the advertising identifier by going to the setting menu of your mobile device as follows:

  • • For Android: [Settings -> Google -> Ads] or [Settings -> Normal -> Accounts & Syncing -> Google -> Personal Data & Privacy -> Ad Settings]
  • • For iOS: [Settings -> Privacy -> Advertising]

9. What should you know about privacy policies and data collection at any third-party sites accessible from our Store?

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you at the Store. Other sites accessible through the Store have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties.
In addition, please note that we have other websites and online services which operate from different internet locations, such as gaming websites and services (“Other Netmarble Services”). While the Store may include links to such Other Netmarble Services for the convenience of users, this Privacy Policy does not apply to such Other Netmarble Services. Other Netmarble Services are governed under a different privacy policy posted at the website or online location where the Other Netmarble Services are provided.
Some parts of our services at the Store are provided by a third-party Service Providers, who may collect and record information about your use of our Store. Additionally, other companies that place advertisements on our Store may collect information about you when you view or click on their advertising through the use of cookies. We cannot control the activities of such third parties and cannot guarantee that they will adhere to the privacy and security practices same or similar to ours. You should contact them directly if you have any questions about their use of the information that they collect.

10. How long do we retain your personal information?

We will retain your personal information for the purpose for which it was collected. We may retain your personal information even after you have closed your account with us or we have ceased providing services to you, if retention of your personal information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud or abuse, or enforce this Privacy Policy or any other agreement we may have with you.

11. Our Policy Concerning Children

Our Store is not directed to children under the age of 13 (“Child” or “Children”). We do not knowingly collect or solicit any information from Children or allow a Child to register for our services at the Store. In the event that we learned that we have collected personal information from a Child, we will take appropriate steps to remove such Child’s information from our records as quickly as possible.
If you are the parent or guardian of a Child and you believe your Child has provided us with personal information, please contact us at [ ] and we will delete the Child’s information from our records.

12. Your California Privacy Rights

California residents have the right to request (a) information identifying any third party to whom Netmarble may have disclosed (within the previous calendar year) his/her personal information for that third party’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. If you are a California resident and wish to obtain such information, please send a request email to

13. EU Data Protection Rights

Only the minimum personal information necessary to provide our services at the Store will be collected from the users in the EU member states (“EU Resident Users”), and any other information will be collected only with the consent of EU Resident User. EU Resident Users have the right to contact our Privacy & Security department to protest the way their personal information is processed. EU Resident Users may contact our Privacy & Security department regarding any of our privacy practices or handling of their personal information believed to be not in compliant with the requirements of applicable laws. EU Resident Users also have the right to ask the respective country’s authorities for judicial remedies under certain circumstances. Please contact info- +420 225 092 352 with any questions or concerns regarding EU data rights.

14. Modification to This Policy

From time to time, we may update this Privacy Policy to clarify our practices or to reflect new or different privacy practices, such as when we add new features. We reserve the right to modify and/or make changes to this Privacy Policy at any time without prior notice.
If we make any material change, we will notify you via a notice on our Store home page or by other appropriate means of enhanced notice if we are required by applicable laws. Changes to this Privacy Policy will become effective immediately when they are posted on our Store home page unless we state otherwise in writing. We may update this Privacy Policy from time to time, so you should review this Privacy Policy regularly to ensure you are familiar with any change to it. We will show the “last updated date” at the top of this Policy when we update it. Your continued access or use of our Store, including any of services made available through the Store, after the effective date of the policy update will be deemed an acceptance of and an agreement to the Privacy Policy as changed.

15. Our Contact Information

If you have a question or complaint about our Privacy Policy or any of our privacy practices, please feel free to contact us by sending an email to [ ].

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